Effective Date: March 9, 2025
1. Introduction
Welcome to the Taxi C5E Driver App. We are committed to protecting your privacy and ensuring you have a positive experience while using our application. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our taxi driver services.
2. Information We Collect
2.1 Personal Information
- Profile information: name, email address, phone number, profile picture
- Identity verification information: driver’s license, vehicle registration, insurance documentation
- Location data: real-time GPS location while using the app
- Payment information: payment history and earnings
- Communications: content of messages and calls with clients, dispatchers, and administrators
2.2 Automatically Collected Information
- Device information: device type, operating system, unique device identifiers
- App usage data: features used, time spent on the app, ride statistics
- Log information: app performance, crash reports, and system activity
3. How We Use Your Information
We use your personal information to:
- Verify your identity as a qualified driver
- Connect you with passengers and manage ride requests
- Process payments and track earnings
- Provide navigation assistance to pickup and dropoff locations
- Facilitate communication with clients and dispatchers
- Ensure safety and security for all platform users
- Optimize zone-based driver assignments
- Maintain and improve our services
4. Permissions We Request
4.1 Location Permissions
We request location access (including background location) to:
- Match you with nearby ride requests
- Provide turn-by-turn navigation to pickup and dropoff locations
- Track ride progress for accurate fare calculation
- Optimize driver coverage across service zones
- Ensure driver safety through location monitoring
4.2 Camera Permissions
We request camera access to:
- Capture profile photos
- Document vehicle condition for inspections
- Verify identity documents
- Enable video communication during emergency situations
- Record evidence in case of safety incidents
4.3 Microphone Permissions
We request microphone access to:
- Enable voice calls with clients
- Facilitate communication with dispatchers and administrators
- Record audio during emergency situations
- Provide voice-guided navigation
5. Data Sharing and Disclosure
We may share your information with:
- Passengers (limited to necessary ride information and communication)
- Third-party service providers (payment processors, mapping services, cloud storage)
- Legal authorities when required by law or to protect rights and safety
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Driver verification documents are retained according to local transportation regulations.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Delete your personal information
- Restrict or object to processing of your information
- Data portability
- Withdraw consent
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Taxi Cenald 5 Étoiles
info@taxicenald5etoiles.com
(450) 418-4848
By using our Taxi C5E Driver App, you agree to the terms and conditions of this Privacy Policy.